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Employee Training Summary
During the 2005 calendar year, 235 courses were conducted by the Training Coordinator, Risk Management Coordinator, members of the Human Resources staff, , members from the St. Joseph Police Department Patrol and Support Services Divisions, members from the St. Joseph Fire Department Training Division and members of the Financial Services Department. This training ranged from large group training sessions on a large range of topics to one-on-one and small group sessions for computer training and specialized training. Many of the employees attend for self-development to learn more about topics that will help them be more productive on the job or to refresh their memory about topics they have previously learned. Soft numbers indicate that the City saved approximately $601,810 by providing training opportunities in-house.

The Human Resources Department contracted for a sixth year with Joanne Katz, JD, to present new mediator training and re-certification training to our in-house mediators. We are pleased with the initiative of these employees, the outcomes of the mediations that have occurred, and the quality of training Joanne provided us.

Other specialized training included courses designed for specific departments and divisions: Racial Profiling, Procurement Card Training, New Employee Orientation, Mediation Training, Organizing Your Office Space, ICMA Personal Finance Course and Hands-On Safety Instructor Course. Specialized training for specific departments and divisions represent 15% of training that took place during calendar year 2005 with Computer Training representing 5%, Mandatory Training representing 59% and Mid-Level Management Training representing 11% and Advanced Supervisory Training representing 10% of classroom time.

One thousand three hundred and eleven employees participated in mandatory training during calendar year 2005. The mandatory training is on-going to ensure employees are aware of employment laws and how they relate to employees, to limit liability and to comply with council priorities. Courses were instructed by a number of employees from the Police, Fire and Human Resources Departments and included Customer Service 2004 Make-Up's, 2005 Customer Service for Law Enforcement, 2005 Customer Service - ADA, 2005 Customer Service - Grief Support for Fire, Defensive Driving Instructor Course, Defensive Driving Police, Defensive Driving Civilian, Discrimination and Sexual Harassment, Drug and Alcohol Training for Supervisors, Field Safety Lecture Course, Field Safety Hands-On Course and Basic Aerosol Munitions Course.

The Human Resources division continued to deliver quality training to its Mid-Level Managers and general employees. Some of the training opportunities provided to City employees were time management, stress management, diversity, communication skills, effective writing, presentation skills, and leadership. These courses continue to be popular with the employees.

The Advanced Supervisory Program was launched in January of 2005 for those employees in supervisory positions. Instructors include subject matter experts from the City Attorney's Office, Human Resources Department, Financial Services Department, Public Works Department, Police Department, City Managers' Office, and members of the local media. Courses offered in this workshop series include: Budget and Finance, HR Forms, Risk Management and Risk Avoidance, Media Relations, Fair Labor Standards Act, Equal Employment Opportunity, Liability, Project Management, Understanding the FMLA, HIPAA and ADA, Mediation, So You're Going To Trial and Advanced Disciplining and Terminating Employees. Two workshop sessions were offered during calendar year 2005 and were well attended.

Also introduced in calendar year 2005 was specialized training for our field employees and employees whose job requires them to enter peoples houses, right of ways or buisnesses. The training kept the employees safety in mind and taught employees what to do when faced with an irate customer who turns into an abusive customer. The program is called the Field Safety Program and includes three courses: Basic Aerosol Munitions (Pepper Spray), Field Safety Lecture Course and the Field Safety Hands-On Course. Forty-four of our employees were trained during the 2005 calendar year and will receive refresher training on a regular basis.

The Human Resources Department is looking forward to continuing our current programs and expanding our course offerings. Some interesting items of training events are as follows:

• The City continues to limit their liability by providing hands-on training to City employees who drive a City vehicle or their own vehicle for City business. During calendar year 2005, 257 City and Buchanan County Sheriff's Department employees were trained in Defensive Driving techniques. This was a little over half of the City employees who drive City vehicles or their own vehicle for City business. We are looking forward to continuing this training this sprin. Different courses were provided for Police, civilians, Buchanan County Sheriff's Department and the snowplow rodeo.
• During 2005 we continued training employees on a regular training schedule for Discrimination and Sexual Harassment training. Training was provided via video and overseen by Instructors of Record. The video provided scenarios depicting behaviors that could be considered discriminatory or sexually harassing in nature. Role players for the video were Joe Carriger - Parks, Recreation and Civic Facilities, Mindy Gray - Property Maintenance, Stephanie Murphy - Community Development, John Petrik - Fire and Kitty Schubert - Neighborhood Services. Video and film editing was provided by Commander Jim Connors - Police.
• January 2005 we increased our number of instructors in the the Adjunct Trainer Program. This program incorporates existing City employees as trainers in our Mid-Level Managers' Development Program and the Advanced Supervisory Program. Their expertise and training styles provide variety to our course offerings. Adjunct Trainers for the City in 2005 were George Albert - Fire, Corporal Richard Eaton - Police, Nate Giseburt - SIMR, Donna Jean Boyer - Councilwoman, Glenda Klein - Human Resources, Ed Schilling - Human Resources, John Shea, Jr. - Property Maintenance, Diana Slater - Human Resources, Corporal Larry Stobbs - Police, Patty Robbins - Financial Services, Cindy McDermott - Financial Services, Carolyn Harrison - Financial Services, Lisa Robertson - City Attorney's Office, Rebecca Spencer - Prosecuting Attorney's Office, Ted Elo - City Attorney's Office, Tim Davis - City Attorney's Office, Cara Damgar - Human Resources, Jim Connors - Police Department, Mary Robertson - City Managers' Office, Andy Clements - Public Works Department and Jane Loessy - Public Works Department.
• The Police Department assisted with the following courses: Drug and Alcohol Training for Supervisors, Field Safety Lecture Course, Field Safety Hands-On Course, Leadership, Stress Management and Defensive Driving.. They also presented their Basic Aerosol Munitions course to some of our civilian employees. Police trainers include: Sergeant Larry Stobbs, Officer Mike George, Corporal Richard Eaton, Sergeant Ron Gordon, Sergeant Richard Ketchem, Officer Steve McClintick, Officer Todd Derr and Officer Richard Bradley.
• The Financial Services Department continued to present Procurement Card training to new cardholders. Financial Services trainers are Cindy McDermott and Kim Newton-Orozco.

We are enthusiastic about our continued enrollment rate in all voluntary training programs and look forward to increasing participation in calendar year 2005.

Employee Training Summary

Computer Training
Basic Excel 2003
Outlook 2000
Outlook 2003
Access 2003
Excel 97
Mail Merge

Mandatory Training
Customer Service 2005 Make-Ups
Customer Service 2005 - ADA
Customer Service 2005 for Law Enforcement
Customer Service 2005 - Grief Suppor for Fire Department
Defensive Driving Police
Defensive Driving Civilian
Defensive Driving Buchanan County Sheriff's Department
Defensive Driving Instructor Course
Discrimination and Sexual Harassment
Drug and Alcohol Training for Supervisors
Field Safety Lecture
Basic Aerosol Munitions (Pepper Spray)
Field Safety Hands-On

Mid-Level Managers’ Development Program
Supervisory Skills
Leadership
Hiring, Appraisals and Discipline
Communication Skills
Presentation Skills I
Presentation Skills II
How to Manage Anger, Conflict, & Emotion
Effective Meetings
Effective Writing
Ethics and Standards
Time Management
Stress Management
Diversity
How to Manage Anger, Conflict, & Emotion
Municipal Government Operations
Train the Trainer
Change Management
FMLA/COBRA
Risk Management
FLSA

Advanced Supervisory Training Program
Budget and Finance
Speeding Up the Process: HR Forms
Risk Management and Risk Avoidance
Media Relations I & II
Hourly Vs. Salary, Do's and Don'ts: FLSA
Equal Employment Opportunity: How Does It Affect Me?
Liability
Project Management
Understanding the FMLA, HIPAA and ADA
Advanced Disciplining and Terminating Employees

Specialized Training
Mediator Certification Training
Mediator Re-Certification Training
Procurement Card Training
Racial Profiling 2005
New Employee Orientation
Organizing Your Office Space
ICMA Personal Finance Course
Hands-On Safety Instructor Course