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Utility (Sewer) Billing
Utility Billing Concern Form

Rate Determination

Sewer rates for City of St. Joseph, and for its contract sewer district customers, are approved by City Council based on an annual Cost of Service Rate Study conducted by an outside engineering firm. Rate changes go into effect July 1 annually.

Revenue Requirements and Cost of Service Rates
Sewer Rate Comparison

Collections
  • Statement Due Dates are 25 days after statement date. Past Due balances are subject to 10% Penalty. Each additional 30-days thereafter are also assessed a 1% penalty. Those accounts over 60 days are subject to termination of water services by State Statute. 

    IF A TERMINATION NOTICE HAS BEEN SENT,  FULL PAYMENT MUST BE MADE IN PERSON BY CASH, CREDIT/DEBIT CARD, CASHIERS CHECK OR MONEY ORDER at City Hall, 1100 Frederick Ave., Room 101 A, St. Joseph, MO 64501, on or before the referenced due date to prevent termination of water service and disconnect/deposit fees assessed on your account. NO CHECKS WILL BE ACCEPTED. If questions, please call (816) 271-4773.

    Please contact us regarding any past due balances. If you need assistance, please contact us at or calling (816) 271-4773 during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • Collection Policy
  • Billing Flowchart
  • Collections Flowchart

Winter Averages
New winter average calculations will take effect with April billings.  

What does this mean to me?
Usage as determined by Missouri American Water Company for periods ending January, February and March are averaged together.  This new “Winter Average” will be the maximum usage determined until the billing cycle ending March, 2018.  Those with less usage than this throughout the year will be billed at the lesser of actual usage or winter average.

Example:
Period                                               Usage (CCF)                                   Gallons
January, 2017                                          4                                                 3,000
February, 2017                                         5                                                 3,750     
March, 2017                                            5                                                  3,750

The winter average is calculated at (5) five units.  In this case, the average is 4.67, Averages are rounded to next whole CCF.

Outside City Limits
Sewer customers in sewer districts outside the city limits are billed a different rate than city residents.

Country Club Village
Country Club Village began processing sewer in April of 2013, with the first billing in May. Funds flow through the City of St. Joseph as the contracted billing agent for Country Club Village.

Where Can I Pay My Bill?
Payments can be made via the website; or mailed to the City of St. Joseph Utility Billing at P.O. Box 411458, Kansas City, MO 64141; in person at City Hall 1100 Frederick Avenue; or contracted locations at Hy-Vee and Green Hills (King Hill Ave location). 

Sewer Bill Breakdown
Effective July 2014, sewer bill customers will see a change in the appearance of their sewer bills. Included is a breakdown of the charges assessed. That breakdown is as follows:

  • Base-Operations/Maintenance - This amount includes the costs to operate the wastewater treatment plant and to maintain the collection system. Examples would be electricity, chemicals, sewer pipe cleaning, and minor repairs. 
  • Base-Environmental/Regulatory - This amount includes the costs to comply with our treatment plant permit with the Missouri Department of Natural Resources (MDNR) and other capital projects. Examples would be projects such as Whitehead Creek Stormwater Separation, Eastside Pump Stations, Ammonia, Disinfection, Blacksnake Creek Stormwater Separation, etc.Combined Sewer Overflow (CSO) Projects
  • Res Avg Usage - This amount includes the cost of service related to the volume of use per customer. Someone using 10,000 gallons would pay twice as much on this line item as someone using 5,000 gallons. 
  • Auto Pay signup sheet  - You must mail in Auto Pay signup sheet and include a voided check.

Contact Us
Judy Hovey
Associate Director Revenue & Finance
Email

1100 Frederick Avenue
Room 201
St. Joseph, MO 64501

Ph: 816-271-4773

Hours

Monday - Friday
8 a.m. - 5 p.m.

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