Where is the sewer line for my property?
The City has records of the main sewer lines for the entire City. We can locate the closest to your property. However, the City does not keep records of where your private sewer line crosses your property and connects to the City sewer. You can come to the office and review the drawings and receive a copy of the area of interest.

Where is the right-of-way at my address/for my street/alley?
We have drawings that show the right-of-way for the City streets and alleys. These drawings are quarter sections and they show not the individual street addresses, but the Block and Lot numbers, so we may need a little more information to locate your house.

Where is the road located in the right-of-way?
Right-of-ways for roads are in general wider than the actual road. The street is usually located near the middle of the ROW shown, however for an exact location of the ROW you will need to hire a surveying company.

I'm on septic, how can I get connected to the City sewer?
Depending on the location of the closest main sewer line, it may as simple as hiring a plumber to make the connection. If you are too far from a main line and the sewer would need to be extended to your property, there is a program available through the City called a Neighborhood Improvement District (NID). It is likely that if you are on a septic system that many of your neighbors are as well and they may want to pursue a NID through the City with you. A NID is formed to show the City that your neighborhood would like a main sewer and then the City would meet with you and your neighbors to discuss the feasibility of extending the sewer. The costs of the sanitary sewer would be borne by the neighbors in the NID. The process is a bit more complex than this, please contact us for further details.

My road is mess, how come it is not being resurfaced and you've resurfaced this other road twice?
The City has a resurfacing program. The streets are rated according to their condition, type, use, and several other factors by the Street Dept., then the list is turned over to the Engineering Division who evaluates the money available that year with how many of the streets can be resurfaced. The streets at the top of the list are given priority as it is assumed that they are in the worst condition. There are times however, when a street has been given a rating in error and should have been on a resurfacing list sooner. If you feel that your street is in need of resurfacing, you may contact the Street Dept. and they will give you your street rating and when it is potentially scheduled for resurfacing. If that is too far in the future, you may request an inspection to possibly rerate your street.

I seem to have a hole/depression in my yard, can you tell me what it is from?
We would need to come out and examine the area, look into utility locations and then see if a cause can be determined and a solution found.

I am having a drainage/mud problem from my neighbor's/commercial business?
If the drainage/mud is coming from another private property, whether it is an individual or a commercial business, it is considered a civil problem and does not involve the City. The exception to this would be if the City has a construction project that has caused the drainage/mud problem which would then be resolved by the City.

The street is draining rain water onto my property, what can I do about that?
We will need to come out and investigate the sources of the drainage and see if a solution can be found.